The Benefits

To help with your evaluation of ReserVoice, two calculators are provided to the right. Please substitute in your own figures and note that these examples are for illustration purposes only. In general, the benefits that using ReserVoice offers are as follows:

Savings: Free up your existing personnel that spend their time on the repetitive task of taking, updating and cancelling bookings. (see the savings calculator)
Revenue: With the value for money of ReserVoice, offering your resource, facility or service may now be economic, whereas using a human operator it may not have been. (see the revenue calculator)
Availability: Increase your bookings because ReserVoice is active 24 hours a day, 7 days a week, 365 days a year.
Response: Increase your bookings because ReserVoice can take multiple concurrent calls, whereas before simultaneous callers may have heard the engaged tone.
Market: By allowing telephone booking, you significantly expand your potential customer base (everyone has a phone, not so for the internet).
Convenience: Even those with web access often prefer to book by phone.
Confidence: Your customers are guaranteed the same experience every time they call in. This familiarity and confidence can lead to increased repeat bookings.

Savings Calculator	Revenue Calculator
You already use a human operator to take, change and cancel bookings, and you would like ReserVoice to replace them or free them up for other tasks. Assumptions You have 1 resource for booking. A member of staff costs approximately £24,000 per year (including cover, training, administration overhead and recruitment) Currently they spend 50% of their time taking, changing and cancelling bookings Cost of license for and administration of your current booking system = £500 per year. ReserVoice gives 24/7/365 availability and more than one concurrent line, both of which may lead to more completed bookings, but for this example we will ignore these benefits Calculation ReserVoice cost per year = 139 x 12 = £1668 Savings per year = 50% of 24,000 + 500 - 1668 So your annual saving would be: £10832 You have a number of resources and are investigating whether, with ReserVoice it is economic to make them bookable. Assumptions You have 3 resources for booking Bookings are taken 6 days a week Bookings are taken 8 hours a day Bookings run at 65% capacity Your resource charge out rate is £25 per hour Your variable costs are £10 per booked hour Your fixed costs are £250 per week Calculation Booked hours per week = 3 x 6 x 8 x 65/100 = 93 Income per week = 93 x 25 = £2325 ReserVoice cost per week = 179 x 12 / 52 = £41 Cost per transaction (for info) = 41/93 = 44p Total costs per week = 93 x 10 + 250 + 41 = £1221 Annual Profit = (2325 - 1221) x 52 So your annual profit would be: £57408

The Benefits

Assumptions

Calculation

Assumptions

Calculation