Product

ReserVoice gives your business everything you need to start taking bookings.The three main aspects are:

Setup: Web pages that allow you to set up your resource.
Web Bookings: A web bookings page that your customers use to book and you use to view and modify bookings.
Telephone Bookings: Telephone access for your customers to make bookings over the phone.

Setup	Web Bookings	Telephone Bookings
Account - To modify your account details such as password Settings - For various resource settings such as the number of days ahead bookings can be taken. Days - Assigns schedules to days of the week, weekends, bank holidays and specific days. Schedules - Sets up your opening hours and allowable booking start times and durations. Customers - Defines what information you would like the system to collect from your customers. For example name, address and phone number. For your customers - Shows a calendar of availability which allows your customers to create a new booking and to modify or cancel their own previously made bookings. This screen is available stand-alone or for incorporation seamlessly into your own web site. For you and your employees - As above, but displaying more booking status information, allowing any booking to be modified or cancelled and incorporating a more detailed day view. There is a separate signing in password so your employees can view this page without having access to your configuration settings. Automatic speech recognition uses computers instead of human operators to deal with a telephone call. Recorded human voice is played to the caller, and the caller can speak normally, so producing a natural and intuitive interaction. The following lines are available with the Premium ReserVoice product: Booking Line - For your customers to book using our automated speech recognition system. Test Line - For you to test your application before it goes live, Welcome Message Line - For you to record and update the welcome message that is played at the start of booking phone calls. Speech Recognition As a foot note, if you would like a discussion about implementing some of your other business systems using speech recognition, then we would happily recommend our speech recognition application provider dialoguemachine.com