Every conversation, one list
- Late check-out tomorrow?
- Is there parking?
- A room with a balcony
- Call summary · room 304
For hotels · WhatsApp · Instagram · Web · Phone See how the data comes together ↓
Turn every guest conversation into revenue and scalable data
Reservoice is the AI operations layer for hospitality.
It starts at the front desk: guest messages, calls, requests and reviews, in one panel per hotel.
Where your guests already are.
See the staff panelOur hotels
Hotels already answering guests with Reservoice.
You can interact with your guests 24/7 in 30+ languages while upselling more.
It answers what your hotel has told it, and hands the rest to a person.
The staff panel
Every channel in one place, and your team in charge.
Conversations from WhatsApp, Instagram, web chat and calls sit in one list. Open any of them, see what the agent said, and step in when your team wants to.
Hotel All hotels (5)
- Today
- Conversations 12
- Requests 5
- Reports
- Revenue & ROI
- Reviews
- Users
Monday, 19 October 2026Good morning, Ayşe
Today7 days30 days Conversations handled148+12% vs yesterday
AI resolution rate86%Target 80%
Avg. first reply4 sStaff average 11 min
Pending requests52 overdue
Reservoice's contribution to your hotel this month₺184,3001–19 Oct · OTA commission saved + staff time
Needs actionConversations the AI handed to staff
All (12)- WhatsApp4 minTake over
- Phone9 minTake over
- Instagram14 minTake over
- Web chat21 minTake over
- Email1 hTake over
- Overdue
- Open
- Open
CallbacksHanded-off calls staff couldn't pick up
Call back
Incoming call · GermanAI receptionist answering
00:42WhatsApp · 02:14 AIAirport transfer booking confirmed
The staff panel's daily overview. Names and figures are examples.
A guest's stay
The welcome starts before they arrive.
Most of what guests ask is the same few things, at the worst possible hour. Here is what the agent does at each step, and where your team comes in.
Reservoice Demo Otel Web chat
Do you have parking? And is breakfast included?
AgentWe don't have our own car park, but there is a paid car park within walking distance. Breakfast is included in both rates: an open buffet from 08:00 to 11:00.
Check availabilityRooms with a balcony
Web chat and Instagram
Questions answered while they're still deciding
Parking, breakfast, the way to Sultanahmet, a room with a balcony. Guests ask on your website or Instagram, often at night. The agent answers from what your hotel has told it, in the guest's language.
- One script tag puts the chat on your website
- Instagram messages go to the same agent
- What it doesn't know goes to your team
RD
Reservoice Demo OtelWeb chat
AgentI'm creating a reservation for you: check-in 14 November 2026, 2 nights, 2 guests, Double Room, standard rate, €223.50. Name: Elif Kaya. Email: elif@example.com. Do you confirm?
Yes, confirmed.
AgentYour reservation is confirmed. Confirmation number: MOCK-3698-2026-11-14. This is a demo, so no real room was held and no payment was taken.
WhatsApp and web chat
Rooms and prices from your own system
The agent looks up what's free in your PMS and offers it. Where your PMS lets us write a booking, it books. Where it doesn't, the guest gets a pre-filled link to your own booking engine.
- Reads the booking back and waits for a clear yes
- Books in ElektraWeb, and in SistemOtel where the hotel wants it
- Otherwise sends a pre-filled link to your booking engine
Demo line01:12
GuestRoom 304 here. Could we check out at two tomorrow?
AgentI've noted a late check-out until 14:00 for room 304. The front desk will confirm this evening.
New request Late check-out · room 304 Until 14:00 tomorrow · from a phone call
Phone and WhatsApp
Requests during the stay reach the right person
Extra towels, a late check-out, a noisy room. The agent takes the request, tells the guest what happens next and passes it to your team. On the phone demo, the call summary lands in the panel and a request becomes a ticket.
- Requests from calls and chats in one queue
- A reply from your staff pauses the agent on that thread
- Call summaries sit next to the messages
Jonas M.★★★★★
Sehr freundliches Personal und ein tolles Frühstück. Wir kommen wieder!
Reply · GermanLieber Jonas, vielen Dank! Schön, dass Ihnen das Frühstück und unser Team gefallen haben. Bis zum nächsten Mal, Ihr Hotelteam
Google reviews
Google reviews get a reply in the reviewer's language
Reservoice drafts and posts replies to new Google reviews, in your hotel's voice. Low ratings are flagged to your staff instead of answered.
- Written in the language of the review
- 1 and 2 star reviews go straight to your staff, with no draft
- No promises or refunds in a reply
The data layer
Every conversation becomes data your hotel can use.
Reservoice collects what comes in on every channel and from your own systems, reads it together, and gives it back as one picture: where guests write from, what they book, what is still waiting and what reviewers say.
Outside the hotel
- Web chat
- PhoneDemo line
- Google reviews
Inside the hotel
- PMS availability and bookings
- Requests
- Staff replies
- Your instructions
Reservoice Reads it together
Bookings the agent made
12this month
Total€4,860
Where your PMS allows Requests waiting
2
One has waited over 4 hours
Google reviews
★★★★★
Reply drafted in German, waiting for your OK
What the desk brought in
₺184,300this month
- Direct bookings
- OTA commission saved
- Staff time
Names and figures are examples. The value view is not in the panel yet.
Questions
What hotels ask us first
Something else? Write to partners@reservoice.com.
What is Reservoice?
Reservoice is an AI front desk for hotels. It answers guests on WhatsApp, Instagram and the hotel's website, books where the PMS allows, and brings every conversation, request and review into one staff panel per hotel. A voice agent runs today on our demo line.
Does it replace my PMS or my front desk?
No. Your PMS stays the system of record, and your team stays in charge. It takes the repetitive questions and hands the rest over with the conversation attached.
Will it tell guests something wrong?
It answers from what your hotel gives it: your instructions, your rooms and, where your PMS allows, live availability and prices. Questions outside that go to your staff. You can read every conversation and correct the instructions yourself.
Can my staff keep using our WhatsApp?
Yes. We connect through Meta's coexistence mode, so your team keeps the WhatsApp Business app on the same number. When someone on your team replies, the agent pauses on that conversation.
Which PMS do you work with?
ElektraWeb, where the agent checks availability and writes the booking. SistemOtel, where it checks availability and either books or sends a booking link, as the hotel prefers. HotelRunner, where it shares your hotel's information and sends a pre-filled link to your booking engine. If you run something else, tell us which one.
Can it answer my hotel's phone?
Try voice today on our demo line, 0850 303 95 69. Talk to us about connecting your hotel's number.
What happens when it can't help?
It tells the guest a person will follow up and passes the request to your team with the conversation attached.
Where is guest data stored?
Conversations are stored on a server in Istanbul and backed up every night. Each hotel's staff see only their own hotel. Our privacy notice is published in Turkish and English.
What does it cost?
Pricing is set per hotel, based on your channels and size. We share it on the demo call.
Book a demo
See it answer a guest from your hotel
Thirty minutes with Halim or İlkay. Bring your busiest channel and the questions your desk hears every day.