Every conversation becomes data
Five channels, one guest record, one timeline.
Channels
- Phone
- Web chat
One guest record
- Identity and contact
- Conversation history across every channel
- Dates and room types requested
- Language and preference notes
- Outcome: booked / lost / escalated
Fields captured from every interaction
- department
- intent
- date range
- party size
- room type
- language
- channel
- duration
- outcome
- reason lost
- property
- timestamp
The free-text transcript is kept separately. The analytical value comes from these structured fields — which is why every interaction is recorded against the schema from day one.
The data hotels never see
Your systems record what happened. Nothing records what was asked for and lost.
How many walked away when they heard the price?
Which room type was asked for most?
Which dates were requested and could not be met?
In which language were guests lost?
Which ad actually turned into a booking?
Which question came up most often?
Which service was most often found missing?
At what hour does demand actually peak?
None of these is recorded in any system you run today. All of them are discussed every single day.
Book a demo